Find what you need.
Open a question below for a quick answer. For help with your own order, email us with your order number.
What does Viblitz sell?
We offer a changing selection of products for everyday routines, personal care, and pet care. Each product page explains the item’s intended use and important details.
What currency are prices shown in?
Prices on viblitz.com are shown in US dollars (USD). Your payment provider may apply a conversion rate or fees if you pay in another currency.
How much is shipping?
Standard shipping is $5.99 USD per order for destinations available at checkout. Any applicable taxes, duties, or other charges are shown separately when available.
Where can I see my order status?
Check your order confirmation and subsequent shipping updates. If tracking is available, we will share the details. You can also email service@viblitz.com with your order number.
Can I change or cancel an order?
Email us as soon as possible with your order number. If the order has not entered fulfillment, we will review your request. Changes may no longer be possible once it has been processed for shipment.
Can I return an item?
You may request a return within 180 days of delivery. Eligibility depends on the item’s condition and product type. Review the Return & Refund Policy before sending anything back.
What if my item arrives damaged or incorrect?
Email service@viblitz.com with your order number, a short description, and clear photos of the item and packaging. We will review the issue and help with the next step.
How can I check whether a product is suitable?
Read its product page, label, ingredients or materials where provided, directions, and warnings. For a specific condition or sensitivity, ask an appropriate qualified professional before using a new product.
Send us the product name or your order number.