Start with an email.
Contact us before sending anything back. We will review the request and provide return instructions and the applicable return destination.
Contact us
Email service@viblitz.com within 180 days of delivery with your order number and reason for return.
Wait for instructions
We will review eligibility and tell you where to send an approved return.
Refund review
After an approved return is received and inspected, we will notify you of the outcome.
What is eligible?
Change of mind
The item must be unused, unopened where a hygiene seal or protective packaging applies, and in its original packaging with included accessories. Items used, opened in a way that affects hygiene or safety, or damaged after delivery are not eligible for a change-of-mind return. Product-specific exceptions may be noted on the product page.
Damaged, defective, or incorrect?
Email your order number, a description, and clear photos of the item and packaging. We will review the issue and offer an appropriate solution, such as a replacement or refund, in accordance with applicable law.
Return shipping costs
For an approved change-of-mind return, the customer pays return shipping. If we confirm that an item was sent incorrectly or arrived damaged or defective, we will provide instructions and cover reasonable return shipping costs when a return is required. The original $5.99 USD shipping charge is not refunded for a change-of-mind return unless law requires otherwise.
Receiving your refund
Approved refunds go to the original payment method. When the credit appears depends on your payment provider. If an approved refund has not appeared, contact us with your order number.
Include your order number and reason for the request.