Refund policy
Last updated 24 March 2025
This policy sets out when you can return something bought from viblitz.com, how long you have, and who pays for what. Viblitz is a trading name of BLACKRHINO TECHNOLOGY LIMITED, Room 1049, Floor 10, Block D, East Sun Industrial Centre, 16 Shing Yip Street, Kwun Tong, Kowloon, Hong Kong SAR.
Your return window
You have 30 days from the day your order is delivered to tell us you want to return it. Email info@viblitz.com within that window and we will confirm the return address before you post anything. Items sent back without being agreed with us first may not be refundable, because we cannot match an unexpected parcel to an order.
Condition of returned items
To be refunded, items must be:
- unused, unwashed and free of marks;
- in their original packaging, including any moulded inserts — those protect the piece on the way back as well as on the way out;
- complete, where the item was sold as a set or a pair.
Who pays return postage
You do, for a change of mind, a colour that is not what you hoped, or a size that does not suit. We do not refund the original outbound shipping charge in those cases.
We do, if the item arrived damaged, faulty, or is not what you ordered. In those cases we also refund the outbound shipping you paid.
Breakages and faults
We sell ceramics, glass and enamel, and occasionally a piece does not survive the journey. Please check your order when it arrives. If something is broken, chipped, faulty or not what you ordered, email info@viblitz.com within 14 days of delivery with your order number and a photograph of the piece — and of the outer box, if that is damaged too.
We will replace it or refund it, your choice. We will not ask you to post broken ceramics or glass back to us: it is unsafe, it costs you money, and the photograph tells us what we need to know.
Items we cannot accept back
- Items that have been used, washed or put through a dishwasher.
- Items returned more than 30 days after delivery.
- Items returned without the original protective packaging, where that packaging was needed to carry them safely.
- Gift cards.
Exchanges
We do not process direct exchanges. Return the original for a refund and place a new order for the piece you want instead — it is faster, and it secures the item before it moves.
How refunds are issued
Once your return reaches us we inspect it and email you the outcome within 3 business days. If it is approved, the refund goes back to your original payment method within 5–10 business days. How quickly it then appears on your statement is up to your bank or card issuer; if more than 15 business days have passed since we confirmed the refund, contact us and we will chase it.
Cancelling an order
If your order has not yet shipped, email info@viblitz.com with your order number and we will cancel it and refund you in full. Once a parcel has been handed to the carrier it has to be handled as a return.
Statutory rights
Nothing in this policy limits any right you have under the consumer law of your own country, including rights relating to goods that are faulty or not as described. Where local law gives you a longer cancellation or return period than the 30 days above, that longer period applies.
Contact
Returns and refunds are handled by email at info@viblitz.com. We reply within one business day, Monday to Friday.